Vanishing customer representatives

In the future, all the customer representatives will be laid off. Today, we missed a Fedex package delivery. When I called Fedex, I only talked to computer (all voice communications). I asked computer to redirect our package to the nearest Fedex office and, when the redirected package is ready, computer will be instructed to call my specified phone number . It is just like talking to a human being. The "Second Machine Age" has already engulfed our life and the job market crunch will be worse rather than better in the future.